Home > Enhancing After-Sales Management with Shopping Spreadsheets for Reverse Purchasing Platforms

Enhancing After-Sales Management with Shopping Spreadsheets for Reverse Purchasing Platforms

2025-07-24
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Introduction

Reverse purchasing platforms have grown exponentially, yet inconsistent after-sales processes remain a pain point. A structured spreadsheet system can bridge policy gaps, streamline resolution tracking, and strengthen trust.

The Spreadsheet Framework

  • Dynamic Policy Matrix:
  • Status Triggers:
  • Cross-Platform Reference Hub:

Implementation in Action

Platform Time Saved Satisfaction Increase
Taobao Direct 62% ⭐4.2→4.7
Japan Rabbit 55% ⭐3.9→4.5

Critical Success Factors

The Feedback Flywheel:

Integrating KakaoTalk/WeChat screenshots into Google Sheets using AppScript cut response times by 73% for Korean cosmetics reshippers.

Future Integration

  1. API connections to AliExpress dispute system
  2. AI sentiment analysis of LINE complaint messages
  3. Blockchain verification for high-value item returns
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